1. General Terms and Conditions

If you are under the age of eighteen (18) years you cannot place Orders with batteryguru.com.au. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.

All Goods are not supplied on a trial basis. Faulty goods will be refunded or replaced upon request. BatteryGuru retains the right to test the goods prior to replacement or refund.

Please notify us of any damages or order discrepancies within 7 days of receipt for a refund less postage/carriage and handling. Please see our “Returns Policy”. All prices and offers are subject to availability. We do not charge credit cards until goods are available for dispatch. In instances where items are out of stock and delivery will be delayed, BatteryGuru will notify customers of the situation immediately. BatteryGuru goods and products carry 12 month (unless otherwise stated) of warranty from the date of consumer purchase. Any claim under this warranty must be made within 12 month (unless otherwise stated) of purchase of the product by the consumer. To make a claim under this warranty, the customer or consumer should take the product (with proof of purchase) to the store where the product was purchased or contact BatteryGuru.

2. Website Use

The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites. You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to You. You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.

3. Pricing

Prices displayed on the Website are subject to change without notice.

All prices listed on the Website exclude Delivery Costs. Delivery Costs are shown separately on an Order.

4. Product Specifications

Features and specifications of Products described or depicted on the Website are subject to change without notice.

All weights and dimensions of Products described in the Website are approximate. All screens are measured diagonally and all screen images contained on the Website are simulated unless otherwise indicated.

5. Orders

You may place an Order by following the instructions on the Website. By placing an Order, you make offer to enter into an agreement to purchase the Product(s) the subject of your Order (Purchase Contract). BatteryGuru reserves the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s).

In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full.

BatteryGuru does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.BatteryGuru shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of BatteryGuru (or its affiliates), and BatteryGuru shall be entitled to a reasonable extension of time for the performance of such obligations.

Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.

Complaints

If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service.

You can make a complaint by: Contacting us via email: complaints@batteryguru.com.au

When making a complaint, please let us know the following information:

• Your Name and Email Address
• A brief description of the issue
• Order number, the product name and serial number, if applicable
• Date of purchase

We will respect our customers’ privacy in relation to any personal information given to us.